Refund policy

If your order is missing a product, contains a damaged item, or for other concerns, please email us with details at customerservice@dinobidetergent.com within 5 days of receipt of your package. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible. 

We take great pride in our product and aim for 100% customer satisfaction. Our product is natural, plant based and of the highest quality which means longer lead times at times. Therefore returns for reasons of general dissatisfaction, manufacturing backlog or shipping delays out of our control will not be honored. If for any reason (other than the ones mentioned above) you are not satisfied with your purchase, please contact us via email within 5 days of receipt and give us the opportunity to make it right at customerservice@dinobidetergent.com.

If you have an unopened product that you would like to return or exchange, please return it to us within 15 days of purchase at the address below. Once your unopened, untainted items have been received, we will either ship out a replacement product (less shipping) or issue a refund, less any applicable fees. Please consider that there will be no refund, return or exchange after 15 days from the date of purchase, or if the product is returned opened, appears tainted or used (regardless if within the 15 day limit due to public safety concerns). Please be advised of our strict policy before purchasing. Our address for returns is:

3636 S Iron Street Chicago, IL 60609

**COVID 19 UPDATE** READ CAREFULLY**

Due to COVID19, we cannot receive any returns. Once the product is delivered, it is no longer eligible for returns. Please contact us at customerservice@dinobidetergent.com for any special circumstances that need attention. We strive for excellent customer service, so we appreciate your understanding for public safety during this time. Contact us and let us make it right. 

Regarding any bottles that have been cracked or broken during shipping to you: Items are shipped in the best packaging possible to prevent it from breaking or being damaged. Please notify us as soon as possible that your item(s) have been damaged within 5 days of receipt in order to receive a replacement, less shipping costs. There will be no refunds due to items being cracked or broken during shipping, which is out of our control. Please ensure to have your shipping label and or order confirmation information handy to help expedite the claim for your replacement.